What was the challenge?

Nosso cliente, o maior varejista de pagamentos semanais do Reino Unido, procurou fornecer uma proposta de aluguel para seus 200,00 clientes com restrição de crédito em 240 lojas. Seus ambiciosos planos de crescimento dependiam da implementação bem -sucedida de um novo sistema de ponto de venda eletrônico (EPOS). O cliente ficou sem CIO ao longo dos projetos Ciclo de vida e, portanto, foi necessário envolvimento direto com toda a equipe de partes interessadas executivas para a resolução de todas as decisões complexas. The specificities of the methodological approach included:

Technical performance issues jeopardised the client’s continual business growth and consequentially, B2E were tasked with resolving all system defects, whilst simultaneously increasing the pace of change whilst reducing the cost of delivery. The client was without a CIO throughout the projects life cycle and therefore, direct engagement with the entire team of Executive stakeholders was required for the resolution of all complex decisions.

What did B2E do?

B2E strengthened the client’s programme delivery capabilities on a multi-stage project over the course of a year whilst continually responding to the evolving priorities of the client. The specificities of the methodological approach included:

Stage 1

• Executing an extensive review of the client’s IT systems to determine all performance issues
• Identifying short and long-term resolutions to these issues through client interviews of the Executive team, IT personnel and the incoming CIO

Stage 2

• Implementing all system recommendations and improvements to enable augmented technical Desempenho e o lançamento bem -sucedido dos ePOs
• Desenvolvendo um plano de programa claro, incluindo a criação de um modelo financeiro para melhorar a comparação de ROI dos projetos em consideração, de acordo com a intenção estratégica do cliente

= estágio 3

• Entregar empresas especializadas adicionais para o nosso cliente para garantir as mudanças técnicas da Business Opternations em 83
• Responding to all additional client needs

Qual foi o resultado? Todos os problemas de desempenho técnico foram resolvidos dentro de parâmetros de tempo e orçamento pré-determinados e isso levou diretamente ao primeiro grande lançamento de software dentro da empresa, por dois anos. Expectativas.

The project culminated in the successful deployment of the transformed, fully scoped, EPOS system to the entirety of our client’s stores. All technical performance issues were resolved within pre-determined time and budget parameters and this directly led to the first major software release within the company, for two years.

Additionally, B2E successfully reduced the project management headcount by 50%, which dramatically improved the project’s cost of delivery and far exceeded client expectations.