{"id":8420,"date":"2019-12-03T09:31:11","date_gmt":"2019-12-03T09:31:11","guid":{"rendered":"https:\/\/www.b2econsulting.com\/?p=8420"},"modified":"2020-04-16T13:43:22","modified_gmt":"2020-04-16T12:43:22","slug":"strategic-sourcing-digital","status":"publish","type":"post","link":"https:\/\/www.b2econsulting.com\/strategic-sourcing-digital\/","title":{"rendered":"Strategic Sourcing of Digital Services &#8211; What\u2019s hot and what\u2019s not as we enter 2020"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1000\" height=\"669\" title=\"Blog Ravi V\" src=\"https:\/\/www.b2econsulting.com\/wp-content\/uploads\/2019\/12\/Blog-Ravi-V.png\" class=\"img-responsive wp-image-8421\" srcset=\"https:\/\/www.b2econsulting.com\/wp-content\/uploads\/2019\/12\/Blog-Ravi-V-200x134.png 200w, https:\/\/www.b2econsulting.com\/wp-content\/uploads\/2019\/12\/Blog-Ravi-V-400x268.png 400w, https:\/\/www.b2econsulting.com\/wp-content\/uploads\/2019\/12\/Blog-Ravi-V-600x401.png 600w, https:\/\/www.b2econsulting.com\/wp-content\/uploads\/2019\/12\/Blog-Ravi-V-800x535.png 800w, https:\/\/www.b2econsulting.com\/wp-content\/uploads\/2019\/12\/Blog-Ravi-V.png 1000w\" sizes=\"(max-width: 800px) 100vw, 1000px\" \/><\/span><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-bottom:0px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\"><h1 style=\"text-align: left;\"><span style=\"color: #505d7a;\"><span style=\"color: #f39200;\">Strategic Sourcing of Digital Services&#8230; <span style=\"color: #505d7a;\">wh<\/span><\/span><\/span><span style=\"color: #505d7a;\">at\u2019s hot and what\u2019s not as we enter 2020<\/span><\/h1><\/h1><\/div><div class=\"fusion-text fusion-text-1\" style=\"transform:translate3d(0,0,0);\"><p>IT is now squarely digital and a board level agenda item \u2013 relationships with IT partners can make or break business strategies &amp; brands as well as CIO careers. This is really evident in the huge tectonic shifts in the what service are being sourced and how they are being sourced.<\/p>\n<p>Our Strategic Sourcing Principal, Ravi takes us through a rapid review of what\u2019s IN and what\u2019s OUT, what\u2019s HOT and what\u2019s COLD in the strategic sourcing of digital services to cope with the next decade.<\/p>\n<p><span style=\"color: #f39200;\"><strong>Hot or Not?<\/strong><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Hybrid sourcing is HOT<\/strong> \u2013 putting all your eggs in one &#8220;black box outsourced&#8221; basket is NOT. With \u201cas a service\u201d models, cloud services orchestration and generally easier\/rapid service integration \u2013 clients now have real choice (finally!). Not that they always make the most sensible of choices &#8211; too much choice is not always a good thing as we all well know.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>The \u201cdo \u2013 it \u2013 all\u201d for a fixed price model is OUT<\/strong> \u2013 suppliers need to be the industry expert with a truly differentiated proposition who are willing to get into a real partnership to succeed in today\u2019s RFP processes. Partnering and outcome based risk-taking are IN &#8211; &#8220;put your money where your mouth&#8221; is the norm for successful suppliers today. But equally clients are waking up to the unintended consequences of shoving all the transaction risk down the supplier&#8217;s throat and skinning them to the bone commercially in a deal negotiation.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Re-platforming away from the legacy captive all-inclusive monolithic platforms with \u201call or nothing\u201d consumption models (a.k.a. minimum commitments) is OUT<\/strong> \u2013 clients have been moving to more adaptable, scalable, elastic and open platforms for years and this is really IN. Clients are willing to take more risk and migrate mission critical processes and workloads to these platforms as are their ability and confidence in consuming these services and the supplier platforms themselves also become more robust, feature-rich and easier to use.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Business value measurement is IN<\/strong> \u2013 traditional silo geeky IT metrics and SLAs are OUT. A huge shift is underway from the typical measurement of outputs to more value based \u201chow are you making a difference to my business\u201d measures.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Agile and automation at scale is HEATING UP<\/strong> and traditional IT delivery centric models are COOLING DOWN. Clients are now working with partners at scale with RPA and Dev-Ops where co-creation and working in teams of client-supplier staff across borders and time-zones using enabling technologies is the norm. This allows for a real \u201cwin-win\u201d &#8211; clients can benefit from the analytics and insights from these co-created capabilities whilst allowing suppliers to get more agile, efficient and cost effective in how they deliver services.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Offshoring is really COLD<\/strong> \u2013 there is no appetite for the \u201cyour mess for less\u201d help desks and service centres propositions in weird and wonderful places with calls being answered in eclectic accents. CEX management platforms with real-time automation driven customer engagement and service automation at scale are HOT and the entry ticket to this space.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Old school deal-making on the golf-course and traditional combative \/adversarial sourcing techniques are OUT<\/strong> \u2013 digital services delivered flexibly \/ on demand in collaborative deal constructs and agile procurement are IN.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Compliance, security, data integrity and privacy as real-time risks to be monitored and managed are REALLY IN<\/strong> \u2013 the old standards-based approach to assuring compliance and security risk by ticking boxes once a year is REALLY OUT. Clients want to see real embedded capability and culture\/DNA here &#8211; not a process-driven compliance mindset.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Real time software development and continuous DevOps is the NORM<\/strong> \u2013 agile development, product based design thinking and DevOps makes this easily possible. The traditional linear approach to software is OUT \u2013 the &#8220;specify, design, build, test and operate&#8221; model is generally rejected by clients except on the rare occasions when the risk is too high and the acceptance of deliveries\/hand-offs have very large commercial and contractual implications.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border:2px solid #505d7a;padding: 30px 30px 30px 30px;\"><div class=\"fusion-text fusion-text-2\" style=\"transform:translate3d(0,0,0);\"><p><span style=\"color: #f39200;\"><strong>So what next?<\/strong><\/span><br \/>\nThese are some of the trends I\u2019ve been seeing as a sourcing advisor for the last 2-3 years and I think we are \u00bd way or so through the current cycle with another 2-3 years at-least before these trends play out and we are staring in the eyes of the next wave of change \u2013 though constant change is the only reality in today\u2019s IT eco-system and market-place. Interesting times to be a sourcing advisor \u2013 its hard work keeping up but it\u2019s also what makes it fun!!<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 30px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-aligncenter\"><style type=\"text\/css\">.fusion-button.button-1 {border-radius:0px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.b2econsulting.com\/contact\/\"><span class=\"fusion-button-text\">Contact B2E Consulting today <\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% ) * 0.33333333333333 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.b2econsulting.com\/wp-content\/uploads\/2019\/04\/Untitled-design-10.png\" class=\"img-responsive wp-image-7383\" srcset=\"https:\/\/www.b2econsulting.com\/wp-content\/uploads\/2019\/04\/Untitled-design-10-200x200.png 200w, https:\/\/www.b2econsulting.com\/wp-content\/uploads\/2019\/04\/Untitled-design-10-400x400.png 400w, https:\/\/www.b2econsulting.com\/wp-content\/uploads\/2019\/04\/Untitled-design-10-600x600.png 600w, https:\/\/www.b2econsulting.com\/wp-content\/uploads\/2019\/04\/Untitled-design-10.png 800w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-last\" style=\"width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% ) * 0.66666666666667 ) );margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-3\" style=\"transform:translate3d(0,0,0);\"><blockquote>\n<p>About the author, Ravi Veerasubramanian<\/p>\n<p>Ravi leads the Strategic Sourcing Service Offering at B2E. He helps clients maximise the value realised from outsourcing and their service partners by leading and supporting engagements across the full sourcing lifecycle. He is respected at CxO level as their \u201cgo-to-guy\u201d when they want to leverage opportunities, address challenges and fix issues within their outsourced services and supply chain.<\/p>\n<p>Previously, he held senior roles with large global business and technology services integrators and leading management consultancies. His client experience includes large telecoms, banks and pharma companies as well public sector organisations. He is also a member of the Independent Advisors Network and the Global Sourcing Association.<\/p>\n<\/blockquote>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":8421,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[110,72,155,203],"tags":[],"class_list":["post-8420","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-consulting","category-it-digital","category-strategy-sourcing"],"_links":{"self":[{"href":"https:\/\/www.b2econsulting.com\/wp-json\/wp\/v2\/posts\/8420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.b2econsulting.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.b2econsulting.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.b2econsulting.com\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.b2econsulting.com\/wp-json\/wp\/v2\/comments?post=8420"}],"version-history":[{"count":10,"href":"https:\/\/www.b2econsulting.com\/wp-json\/wp\/v2\/posts\/8420\/revisions"}],"predecessor-version":[{"id":8435,"href":"https:\/\/www.b2econsulting.com\/wp-json\/wp\/v2\/posts\/8420\/revisions\/8435"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.b2econsulting.com\/wp-json\/wp\/v2\/media\/8421"}],"wp:attachment":[{"href":"https:\/\/www.b2econsulting.com\/wp-json\/wp\/v2\/media?parent=8420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.b2econsulting.com\/wp-json\/wp\/v2\/categories?post=8420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.b2econsulting.com\/wp-json\/wp\/v2\/tags?post=8420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}